Contacting Self-Destructing-Email.com

Help us to help you

We receive a lot of email here everyday. Please help us (to help you) the best we can by:

• Ensuring that you are writing to us from the email address you have registered with us (and which your query relates to)
• Only sending your query once - we do answer your messages as quickly as possible.
• Sending us examples of what your query is regarding (it's important you send these as attachments)
• If your query is an ongoing one, please include the previous correspondence in your replies

• Include any error messages you have received (it's important you send these as attachments)
• Attach any receipts or other messages received from us regarding your account
• Let us know how you are sending your tracked emails (the email client / plug-ins etc you use)

  Email us:

If you cannot find answers to your queries in our FAQ's please email the appropriate department:

• - for anything relating to accounts and payments
  Please attach any receipts, expiry notices or reminders relating to your query
  
  
• - for affiliate, reseller or publicity-related assistance
  
  
• - if you are experiencing any problems using Self-Destructing-Email.com
  Remember to include any error messages you have received, as well as giving as many details as you can regarding the problems you are experiencing.
  
  
• - for general assistance
  
  
• - for business or corporate quotes etc
  Include approximate details of the number of emails you may send each year / how many users / and the type of mail-outs you intend to track.
  (Please note that we do not allow our service to be used for sending unsolicited bulk email)
  
  
• - to opt out from receiving tracked email via our site
  
  
• - if you have forgotten your password and cannot retrieve it with your 'secret question'